Returns, Exchanges, & Shipping

RETURN POLICY

At PepWear, we are dedicated to commemorating the achievements and accomplishments of youth, whether in music, sports, or the arts.

If you are not completely satisfied with your PepWear purchase, for any reason, we will offer you a full refund within 14 days of receiving your purchase.

Merchandise must be unworn and unwashed.

To request a return that was purchased online, you can create your return label here or email us at customerservice@pepwear.com within 14 days of receiving your purchase. 

For items purchased online, the original payment method will be refunded once we receive your item(s). Returns are processed by signing into your account and selecting the item(s) you wish to return. 
Once we have received the return, we will issue a FULL refund, minus any shipping fees of the purchase price.

For items purchased at an event, email us at customerservice@pepwear.com within 14 days of receiving your purchase, we will contact you once we receive your item(s) to process your refund or exchange. 

Please ship to:  

PepWear-Orders Dept.
1540 High Meadows Way
Cedar Hill TX 75104 

You should expect to receive your refund within four weeks of mailing your package.

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EXCHANGE

If you need to make an exchange for event product, we are able to exchange the product if they don't fit or if they were delivered damaged within 14 days of delivery.

If you need to make an exchange for other packaged products or accessories, the product(s) will still need to have the tag on them, unworn and unwashed. Exchange can be made within 14 days of delivery. 

You can contact our customer service via e-mail or give us a call at 1-866-775-3450, 8AM CST – 4PM CST, Mon - Fri.

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REFUND

We will process your return within 7-10 business days of receipt and apply a credit to your original payment method. You’ll receive an email from us when this is complete. A credit will appear on your next statement, depending on the issuing bank and billing cycle. We do not refund shipping charges.

*During peak seasons please allow up to 15 business days for your return to process. 

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Shipping

Most orders will be shipped within 3-5 business days of receipt. 

Event merchandise orders require longer time to produce and these orders could take 4-6 weeks for production and delivery. Our busiest time of the year is from October - December and then January - April. 

Your order will be shipped by UPS Ground or United States Postal Services. 

If you have questions regarding returning an order, you can also call us at 1-866-775-3450, 8AM CST – 4PM CST, Mon - Fri. You can also e-mail us at customerservice@pepwear.com.

 

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